Amanda Bernardo https://amandabernardo.ca/ A dynamic leader, seasoned entrepreneur and passionate community advocate Fri, 01 Mar 2024 03:03:57 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.2 184607573 Reflecting on the leaders of tomorrow https://amandabernardo.ca/2024/03/01/reflecting-on-the-leaders-of-tomorrow/ Fri, 01 Mar 2024 03:00:39 +0000 https://amandabernardo.ca/?p=1260 The New Directors Program provides an opportunity for new executives to better understand their role as a director within the Government of Canada. The program’s aim is to equip new executives with the skills they need to effectively lead in today’s work environment. Participants will...

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The New Directors Program provides an opportunity for new executives to better understand their role as a director within the Government of Canada. The program’s aim is to equip new executives with the skills they need to effectively lead in today’s work environment. Participants will explore a variety of leadership topics to help them navigate complexities, be resilient and adaptable in times of change, and enhance their key leadership competencies as a new executive.

The New Directors Program is cohort-based and comprised of eight modules and two events, taking place over a period up to three months. These modules include virtual learning sessions, independent and group work, pre-course work, a psychometric self-assessment, and participation in a 360-degree feedback process. Throughout the program, participants will also engage in peer coaching sessions and leadership group discussions.

Today marks my last day in the Canada School of Public Service | École de la fonction publique du Canada‘s New Directors Program!

As we wrapped up the day, I found myself reflecting on a truly great experience that was filled with self-discovery, meaningful connections, and substantial growth. Throughout the program, we learned about management and resilience, coaching and leadership, strategic management, leading with agility, and inclusive leadership, while being part of two excellent events on Indigenous Leadership Teachings and Leading into the Future.

Each session brought with it an opportunity to hear the lived experiences of our cohort and guest speakers – and I must say this was an extremely special part of this entire journey. Thank you to absolutely everyone who candidly shared their reflections, experiences, and emotions throughout this journey.

I am truly grateful for this opportunity of self-reflection, the connections made, and the substantial professional and personal growth achieved during this learning. A huge thank you to our facilitators Joseph Silva and Sarah Plouffe, and to my senior leadership for nominating me for the program as I continue to grow as a leader in our organization.

I have to admit, over the last two years, as I’ve transitioned into a leaderhship role, there were times where I felt like a round peg in a square hole, a black sheep who didn’t always fit the traditional mold of how we define “leaders” in the public service. And while at times that has discouraged me, I am leaving this program realizing that now more than ever we need more people willing to shake things up, more leaders willing to push for progress, more leaders who look differently, think differently, and lead differently.

I may not be your typical leader, but I’ve learned that’s okay. Better than okay.

To leaders who don’t conform to the traditional mold, remember that your unique perspective is an invaluable asset. In a world that often favors the familiar, your diverse experiences, innovative thinking, and distinctive qualities can be a driving force for positive change.

Your authenticity, resilience, and ability to navigate uncharted territories can inspire others and contribute to a more inclusive and dynamic leadership landscape in the federal public service.

We need that more than ever.

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Boosting confidence in the workplace https://amandabernardo.ca/2024/02/23/boosting-confidence-in-the-workplace/ Fri, 23 Feb 2024 03:18:55 +0000 https://amandabernardo.ca/?p=1246 Confidence in the workplace manifests through a combination of behaviours, communication, and demeanor. Confident individuals often display a strong and assured presence. They speak clearly and express their thoughts with conviction, actively contributing to discussions.  But confidence is also seen in the way individuals handle...

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Confidence in the workplace manifests through a combination of behaviours, communication, and demeanor.

Confident individuals often display a strong and assured presence. They speak clearly and express their thoughts with conviction, actively contributing to discussions. 

But confidence is also seen in the way individuals handle challenges, demonstrating resilience and a proactive approach to problem-solving. Confident team members are open to collaboration, willingly sharing their expertise while valuing others’ contributions. Additionally, they navigate feedback positively, using it as a tool for improvement rather than a deterrent.

But what if you have an employee who is lacking such confidence or whose situation leaves them demoralized, with their confidence eroding. 

An employee with a lack of confidence in the workplace may exhibit several noticeable behaviours. They might avoid speaking up during meetings or contributing ideas, appearing hesitant or unsure about their abilities. In team settings, they might be less likely to take the lead or initiate collaboration. A lack of confidence can also manifest in self-doubt, where the employee may downplay their achievements or underestimate their skills. 

Several situations can also demoralize an employee and erode their confidence. Continuous micromanagement, where employees feel their abilities are constantly questioned, can be demoralizing. Lack of recognition for their contributions or achievements, especially in the absence of positive feedback, can also take a toll. Unfair treatment, favoritism, or unclear expectations can contribute to feelings of inadequacy. Consistent criticism without constructive feedback can lead to a decline in confidence. Frequent changes in job responsibilities or organizational instability may make employees feel unsettled. Additionally, exclusion from decision-making processes or opportunities for professional growth can demoralize individuals. 

Identifying and addressing these signs and situations can be crucial for supporting employees in building their confidence and contributing more effectively to the workplace. It also helps foster a positive, supportive work environment to maintain and boost employee confidence long-term.

Nurturing confidence among team members is paramount for leaders in the workplace for several compelling reasons.


Firstly, a confident team tends to be more innovative and proactive. When individuals believe in their abilities, they are more likely to take risks, propose creative solutions, and contribute ideas, fostering a dynamic and forward-thinking environment.

Confidence also plays a pivotal role in teamwork and collaboration. Team members who feel secure in their skills are more willing to share their expertise, communicate effectively, and engage in constructive dialogue. This, in turn, enhances overall team cohesion and productivity.

Furthermore, confidence contributes to resilience. In the face of challenges or setbacks, confident individuals are more likely to persevere, learn from the experience, and adapt. This resilience is crucial for maintaining a positive and solution-oriented workplace culture.

From a leadership perspective, nurturing confidence among team members creates a sense of trust and loyalty. When employees feel supported and empowered, they are more likely to be committed to their work and the organization as a whole. This, in turn, can lead to increased job satisfaction, employee retention, and overall organizational success. More importantly, to the employee, it demonstrates a commitment to their professional growth and well-being. It signifies that the leader recognizes the individual’s potential, values their contributions, and believes in their capabilities. This investment can take various forms, such as providing constructive feedback, acknowledging achievements, and offering opportunities for skill development and training. 

Ultimately, by actively supporting and encouraging the employee, it communicates that the leader sees the employee as an integral part of the team and is willing to invest time and resources to help them succeed.


We therefore need leaders who recognize the pivotal role confidence plays in their teams. Leaders who actively engage in nurturing this confidence not only within their teams but also within the broader environments they lead. By fostering an atmosphere that encourages open communication, recognizes achievements, and provides opportunities for growth, these leaders create a positive feedback loop. Such an environment not only amplifies individual and collective confidence but also contributes to a culture of innovation and resilience.

We don’t only need confident leaders; we need confident teams.


The relationship between leadership and team confidence is pivotal for achieving collective success. If there’s a disconnection between the two, it serves as a reflection on the leader’s responsibility to do better in building their teams up. Leaders must create environments that empower individuals to voice their ideas, take risks, and contribute meaningfully. 

A confident team is one that collaborates seamlessly, supports each other’s growth, and collectively embraces challenges.

In prioritizing both individual and team confidence, leaders become true catalysts for a culture where everyone feels valued, capable, and motivated. 

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Tips for self-advocacy in the workplace https://amandabernardo.ca/2024/02/11/tips-for-self-advocacy-in-the-workplace/ Sun, 11 Feb 2024 21:52:37 +0000 https://amandabernardo.ca/?p=1238 Throughout my career, I’ve learned the importance of self-advocacy – the ability to express one’s interests, needs, and concerns in a way that promotes personal well-being and professional growth. At the same time, I’ve learned how to do the same for others by listening to...

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Throughout my career, I’ve learned the importance of self-advocacy – the ability to express one’s interests, needs, and concerns in a way that promotes personal well-being and professional growth. At the same time, I’ve learned how to do the same for others by listening to their interests, needs and concerns to advocate on their behalf. Something I prioritize for all my team members. 

But what does self-advocacy look like in the workplace? 


In a professional context, self-advocacy can include articulating your achievements, skills, and goals to advance your career, seek opportunities, and ensure that your contributions are recognized. It’s about being proactive in communicating your value and actively participating in decisions that impact your professional life.
 

Effective self-advocacy requires confidence, clear communication skills, and an understanding of one’s own strengths and aspirations. But it’s important to note, self-advocacy is not just about personal gain. As leaders, by advocating for others and encouraging them to simultaneously advocate for themselves, this fosters a culture of empowerment within the workplace that extends beyond voices promoting career growth but those that are also comfortable in speaking out about more challenging topics or concerns.

While the benefits to self-advocacy are clear, there can also be challenges with self-advocacy. Overcoming the fear to speak up; being perceived as boastful or self-centered; or simply having access to the right people to support you can all be daunting. Additionally, navigating workplace dynamics and ensuring your message aligns with organizational goals requires finesse. However, embracing these challenges is a crucial step towards personal and professional growth.

So here are some tips when you’re faced with the need to self-advocate for yourself:

1. Know your value: Understand your strengths, achievements, and unique contributions. This forms the foundation of your self-advocacy strategy.

2. Develop clear communication: Craft a concise and compelling narrative about your skills and accomplishments. Tailor your message to resonate with different audiences, from colleagues to superiors.

3. Seek feedback: Actively seek feedback on your performance. Constructive criticism provides valuable insights and helps refine your self-advocacy approach.

4. Build a support network: Cultivate relationships with mentors, sponsors, and colleagues who can vouch for your capabilities and support you in navigating these conversations.

5. Set strategic goals: Clearly define your career goals and articulate how your contributions align with organizational objectives. This strategic alignment strengthens your case for advancement.

6. Embrace discomfort: Growth often lies outside our comfort zones. Embrace the discomfort associated with self-advocacy, recognizing it as a catalyst for professional development and an important opportunity to be heard.



Remember, self-advocacy is not about arrogance; it’s about confidently sharing your value. By mastering this skill, you not only can propel your career forward but also contribute to a workplace culture that values individual growth and collective success. 

This can take courage.


You may not always have the support, nor feel comfortable sharing your story, but regrettably … sometimes if you don’t advocate for yourself, there won’t always be someone who can or will. 

You got this.

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Enabling adoption through change management and service design https://amandabernardo.ca/2024/01/25/enabling-adoption/ Thu, 25 Jan 2024 02:25:00 +0000 https://amandabernardo.ca/?p=1225 The use of technology to enable hashtag hybrid work is often top of mind for many organizations. While not the sole solution, technology for many forms the backbone of a hybrid work model. From communication platforms to project management tools, organizations must invest in and adopt...

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The use of technology to enable hashtag hybrid work is often top of mind for many organizations.

While not the sole solution, technology for many forms the backbone of a hybrid work model. From communication platforms to project management tools, organizations must invest in and adopt technologies that align with the principles of flexibility, accessibility, and collaboration. The integration of artificial intelligence and automation can further streamline processes, allowing employees to focus on more complex, value-added tasks. Not to mention the cybersecurity measures that become paramount as hybrid models introduce new challenges in securing a dispersed workforce.

But while technology may be part of the solution, people and the ways in which we plan, procure, and implement these technologies is paramount. This is where change management and service design can ensure enablement success for both adoption and sustainability long-term.

Change management can play a pivotal role in improving technology adoption by addressing the human element in the process of technological integration. When introducing new technologies in the workplace, employees may face resistance or hesitation due to fear of the unknown, disruptions to established routines, or concerns about their skill adequacy. Effective change management strategies involve clear communication, training programs, and support mechanisms to alleviate these concerns. By fostering a culture of openness, understanding, and empowerment, change management enables employees to embrace the benefits of new technologies more readily.

Service design can equally have a positive impact on enabling technology as it focuses on optimizing the overall user experience. Through careful consideration of how employees interact with the technology at various touchpoints, service design ensures that the introduction of new tools is seamless and user-friendly. It involves mapping out user journeys, identifying pain points, and tailoring the implementation process to align with the unique needs of the workforce. By incorporating user feedback and preferences, service design helps in crafting intuitive interfaces.

Change management and service design therefore not only accelerate the adoption process but also contribute to a positive and collaborative work environment, ultimately enhancing the overall success of technological initiatives within an organization. The future of work needs to then be an intricate interplay between technology, change management, and service design.

Organizations that recognize the importance of this triad and invest in a holistic approach will be better positioned to navigate the complexities of the hybrid work landscape.

A big thanks to Public Sector Network for a great discussion today on this very topic that allowed for some great reflection on hybrid work and the role technological enablement will play in its success.

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Recap Fwd50 2023 https://amandabernardo.ca/2023/11/19/recap-fwd50-2023/ Sun, 19 Nov 2023 18:51:48 +0000 https://amandabernardo.ca/?p=1213 And that’s wrap! After three incredible days at FWD50 there’s so much this conference inspired! After day one, with so many great talks, both on the stage and informally through the great networking and coffee chats where many are able to connect across government departments and...

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And that’s wrap! After three incredible days at FWD50 there’s so much this conference inspired!

After day one, with so many great talks, both on the stage and informally through the great networking and coffee chats where many are able to connect across government departments and sectors, a few things were heard on repeat that I felt important to share:

1. Culture and change management – this has popped up in almost every discussion in some form or another. Advancing government modernization is as much about process and technology as it is about people, and we can’t forget to prioritize this “people” work – such as change management – if we want to see digital progress adapted and sustained long-term. I see a lot of discussion around digital talent, but let’s not forget the importance of digital strategists and enablers – like those in change management and service design – that likewise need to be at the table.

As Richard Amos shared: “People and culture are the only two things you can’t configure. Transformation requires cultural change and an enablement of staff. It also requires alignment with senior leadership and understanding by staff on how the change will impact them personally.”

In the same regard, Karen Hay also shared some great advice: “Don’t lead with technology, lead with the problem you’re trying to solve.”

This helps humanize the change and yet, so often we forget the human behind the solution we are deploying (cue the need for more stakeholder engagement before defining the solution).

2. Recruitment – there’s certainly a skills gap, and a growing leadership gap given the many retirements on the horizon. We need to do more within our own respective departments to support digital upskilling, while also aligning to some of the great work already happening, for example through TBS and CSPS’ Digital Academy. But it’s not just about acquiring the talent, it’s about retaining it and if we don’t modernize how we recruit and develop our talent, we’ll constantly be facing a retention issue in competition with others who require the same skills within government and outside of it. This means not only modernizing how we recruit talent but how we work.

Sean Boots shared some great examples of “radical changes” that really weren’t so radical, including simply allowing people to be hired and able to work from anywhere or having the modern tools needed to do their job. These are not radical demands, it’s really the future of work that we are failing to catch up to. If our workforce can’t catch up, our legacy systems will likewise struggle given the resource constraints this may impose to modernize them

3. Networking – If you think networking is not important, you’re wrong … and we need to do more of it in government. Collaboration came up as another important enabler. Too often we are caught reinventing the wheel, or not leveraging the knowledge of our counterparts across government. We need to be able to harness this shared knowledge better and networking can help achieve that, especially in a hybrid world.

By day three, you could tell the audience was inspired, ready to go back to their respective departments to enable the change we all hoped to see.  

As I sat with all that I learned, reflecting on all those I met and all the conversations we shared, I did want to share a really important topic that came up all week but was really highlighted well on our last day together.

Working in digital transformation the past five years, having attended conference after conference, and speaking with others working in similar spaces across government over the years, something that Honey Dacanay shared today really stood out to me:

“We are stuck in a conversational loop when it comes to digital transformation.”

But why is that and how do we move past talking about transformation to achieving it.

(Head over to FWD50’s platform to find Honey’s talk in case you missed it.)

From my standpoint, given my work in change management and service design, this loop likely exists from a combination of factors. Resistance to change, uncertainty about the future, and a lack of alignment on strategic goals often contribute to us revisiting the same topics when it comes to transformation. One thing that stood out all conference was the need for cultural change. But it’s often the elephant in the room no one wants to address. So while systemic issues persist, we wonder why we keep circling on the same observations and topics year after year. Overcoming these challenges requires fostering a culture of adaptability, open dialogue, and clear communication. And truthfully, what I heard this week is that we need the right leaders in government to help foster that. Unlike traditional leaders, we need leaders who can not only navigate complex regulatory landscapes and address bureaucratic hurdles, but more important than ever, we need leaders who inspire change in large, often risk-averse organizations. These are the people that will inspire action in your organizations, that will help retain talent, and maybe just maybe break the conversation loop on digital transformation.

If I learned anything this week – and I learned a lot – it’s that digital transformation leaders need to embrace innovation, leverage technology strategically, and prioritize data-driven decision-making. Their ability to foster cross-functional collaboration and communicate a compelling vision is crucial for overcoming resistance and driving meaningful change. Essentially, they need to be catalysts for a cultural shift towards agility and innovation within the government sector.

But we’re not doing enough to empower these leaders that already exist in the system. These are the round pegs in the square holes that will leave governemnt if we don’t start retaining and developing them into the leaders Canada needs to deliver better.

The truth is, we can’t ignore this need and the longer we do, the more talent we’ll lose, the less transformation we’ll accomplish, and this time next year we’ll be talking about the same things instead of celebrating the much needed change needed to deliver better services and experiences to Canadians.

I also just wanted to give a special thanks to all the incredible individuals I had the privilege to connect with this week. Your diverse perspectives and shared insights not only added depth to the conversations but also helped fill my cup with so much inspiration. You are the reason I believe our future CAN be bright.

Also a very big thank you to the FWD50 team, especially Rebecca Croll and Alistair Croll , who placed their trust in me to help host this incredible conference! I love being part of the Industry Innovation stage each year!

Digital transformation is hard. Those of us working in it, know it, those likely working outside of it underestimate it. But together, when you fill a room with people who get it, and even those who want to get it, we can catalyze the change necessary to deliver solutions that truly make a difference for Canadians. And that’s the best takeaway of all from this conference!

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The power of writing on World Mental Health Day https://amandabernardo.ca/2023/10/10/the-power-of-writing-on-world-mental-health-day/ Tue, 10 Oct 2023 13:28:49 +0000 https://amandabernardo.ca/?p=1169 On this day six years ago, my struggles from the years prior inspired the publication of my second children’s book, The Lighthouse. Prior to pulling this book together, I had been diagnosed with health challenges that ultimately plagued my mind for years, leading to increased anxiety...

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On this day six years ago, my struggles from the years prior inspired the publication of my second children’s book, The Lighthouse.

Prior to pulling this book together, I had been diagnosed with health challenges that ultimately plagued my mind for years, leading to increased anxiety and depression. Initially, all of these thoughts and feelings were a lot harder to navigate. I found myself abandoning social media, struggling to stay positive, and thinking the worst, constantly.

Eventually, however, I picked up a pen and paper and I started writing, and that writing brought me so much healing. It still does today. 

The act of putting pen to paper, or fingers to keyboard, can transcend its traditional role and become a profound means of emotional expression and healing.

Writing offered me a sanctuary to release my emotions, thoughts, and experiences that were difficult to articulate verbally. The mere act of translating my thoughts and emotions onto paper brought me a sense of relief and release, especially when writing about all the unknowns of the future that plagued me. 

While I was navigating my own story, I realized how powerful this same writing could be in helping others with healing, understanding, and support. And so, The Ligthhouse was born. 

What is The Lighthouse?

The Lighthouse is a story that strives to start and continue important conversations around mental health, which opens a door to understanding, compassion and support. It is written in such a way to start a general conversation, while reinforcing the lighthouse as a symbolic emblem of resilience and hope. By initiating such conversations, we allow individuals struggling with their mental health to know that it’s okay to not be okay. We also are able to foster a culture of empathy, where reaching out for help is a sign of strength, not weakness. These conversations spark a positive ripple effect, creating a society where mental health is a priority and where no one struggles alone.

A portion of each book sale is also donated in support of the National Canadian Mental Health Association.

Why World Mental Health Day?

World Mental Health Day serves as a beacon –  a lighthouse of its own. It’s a day when the world unites to acknowledge the importance of mental health, to advocate for change, and to amplify the voices that aim to continue an important global conversation. To me, publishing my book on this day was about more than just timing—it was about aligning my story with a chorus of countless others, each a testament to resilience and hope.

The Lighthouse aims to be just that, a reminder of resilience and hope. 

It celebrates the courage to speak, to embrace imperfections, and to stand tall despite the storms. Each page aims to break barriers, erase stigma, and nurture empathy.

Looking back on the last six years

When I think back to the Amanda who wrote The Lighthouse, I can remember the sadness that filled her heart. I also remember, however, the resilience and pride she felt holding The Lighthouse in her hands for the very first time.

The road since then has not been an easy one. The challenges that once plagued my mind became, regrettably, a reality, and my goal of chasing motherhood only became harder and harder. The “what ifs” became more tangible and the fears became a lot harder to ignore. But despite how hard the years since 2017 have been, this book always reminds me of what I overcame and the strength I have within me to continue to do the same. I hope that in reading The Lighthouse, you find this same strength too.

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From likes to longevity: Why your content deserves a home on your own blog https://amandabernardo.ca/2023/10/02/from-likes-to-longevity-why-your-content-deserves-a-home-on-your-own-blog/ Mon, 02 Oct 2023 18:22:18 +0000 https://amandabernardo.ca/?p=1127 In a world dominated by social media, the allure of sharing content on popular platforms is undeniable. However, creating and publishing content on your own platform comes with a unique set of advantages that can significantly impact your online presence and long-term success. That’s why...

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In a world dominated by social media, the allure of sharing content on popular platforms is undeniable. However, creating and publishing content on your own platform comes with a unique set of advantages that can significantly impact your online presence and long-term success.

That’s why yesterday I re-launched my website where you can now find all my most recent content – as you know since you’re reading this! 

When you post on your own platform, you retain complete control over your content. You can shape the design, presentation, and user experience, ensuring it aligns with your brand and message. Best of all, it’s a lot easier for users to search for past content you’ve published, making it easier to enjoy more than once. Content on social media has a fleeting lifespan due to the constant flow of new posts. On the other hand, content on your own platform has the potential to gain long-term visibility through search engine optimization (SEO) and evergreen value. As your content archive grows, so does your potential for continuous organic traffic.

Blogging is a powerful medium for self-expression, sharing knowledge, and even building a thriving online business.

If you’ve been contemplating starting your own blog, here are five signs that now might be the perfect time to take the leap:


1.Passion and Expertise:

If you find yourself deeply passionate about a particular topic or field and possess a level of expertise or unique insights, starting a blog can be a fantastic outlet. Sharing your knowledge and experiences can not only help others but also establish you as a thought leader in your niche.

2.Desire for Creative Expression:

Do you often find yourself bursting with creative ideas and a desire to express them in a unique and engaging manner? A blog allows you to harness your creativity, whether it’s through writing, photography, design, or a combination of various mediums.

3.Yearning for a Community:

Blogging brings people together with shared interests. If you’re seeking a sense of community and wish to connect with like-minded individuals, starting a blog can serve as a platform to foster conversations, discussions, and interactions with your readers.

4.Goals for Personal Growth or Business Expansion:

Perhaps you’re looking to enhance your personal brand, showcase your portfolio, or grow your existing business. A blog can be an invaluable tool for achieving these objectives, providing a space to showcase your work, expertise, and aspirations.

5.Longing for Independence and Ownership:

Are you tired of being limited by the algorithms and policies of social media platforms? Creating your own blog gives you complete control and ownership of your content. This autonomy allows you to tailor the experience for your audience and define your brand on your terms.

If you resonate with any of these signs, it might be the perfect time to embark on your blogging adventure.


Starting a blog can be an exciting journey filled with creativity, growth, and opportunities. Whether you aim to share your passions, connect with a community, or build a successful online presence, blogging provides a flexible and dynamic platform to achieve your goals.

While social media can help amplify your reach and connect with a broad audience, building and nurturing your own platform provides the foundation for sustainable growth, creative control, brand development, and long-term success in the digital landscape. It’s a strategic investment in your online presence that reaps benefits beyond the immediate gratification of social media engagement.

So, keep promoting your content across social media but maybe rethink where you want it to be stored long-term!

Happy blogging!

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Government services are being challenged https://amandabernardo.ca/2023/09/28/government-services-are-being-challenged/ Thu, 28 Sep 2023 23:39:00 +0000 https://amandabernardo.ca/?p=837 This year has emphasized the importance of citizens’ services with a newly named Minister and newly created sub-committee on service delivery. Government services are being challenged to be delivered in a more efficient, timely, and accessible manner for Canadians. But how do we achieve that?...

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This year has emphasized the importance of citizens’ services with a newly named Minister and newly created sub-committee on service delivery. Government services are being challenged to be delivered in a more efficient, timely, and accessible manner for Canadians.

But how do we achieve that?

Change management and service design can help


As the current Director of teams in change management and service design, I see first hand how both disciplines are able to improve the way in which government services are delivered. More importantly, I see how integrating these disciplines from the onset can improve the overall planning, implementation and sustainability of these services by aligning them to a more human-centric approach to delivery.

Service design focuses on deeply understanding and addressing the unique needs of users, ensuring services are efficient, effective, and centered around the user experience. In our team, this includes a strong degree of research that simplifies even the most complex scenarios to develop user personas and client journey maps, while identifying problem gaps and possible solutions. In parallel, change management orchestrates a smooth transition from existing processes or solutions to freshly designed ones. This can include the development of feedback loops to inform readiness and response tactics such as communications, stakeholder engagements, training, resilience management and pilot programs.

When these methodologies intertwine seamlessly, they possess the potential to revolutionize how we advance service delivery for Canadians. This integration ultimately offers a promising avenue for a more citizen-centric, efficient, and adaptive public service.

How do we apply these disciplines in action?

Integrating service design means placing citizens at the core of service development. Take the time do this. Understand user needs, preferences, and pain points to tailor services and provide a seamless, personalized experience. This not only boosts citizen satisfaction but also fosters trust and engagement. To transition towards citizen-centric services in a smooth and efficient manner, apply change management. By managing resistance, providing adequate training, and building awareness, we can minimize disruptions during the transition and optimize the adoption of new solutions. What both disciplines do really well, however, is force us to be iterative. Continuous feedback loops and adaptability to evolving needs enable us to fine-tune services and respond effectively to changing circumstances, ensuring long-term success and relevance. We can’t develop services as a one-and-done, especially when the world around us is changing daily. Service design and change management remind us of that truth and encourage us to take an iterative approach to service delivery.

It’s a very exciting time for service delivery in government, but let’s make sure we take the time to apply these methods in order for us to make these services as client-centric as possible.

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Looking for a new job in the public service? https://amandabernardo.ca/2023/09/26/looking-for-a-new-job-in-the-public-service/ Tue, 26 Sep 2023 13:24:00 +0000 https://amandabernardo.ca/?p=436 This week I’ve received several messages seeking advice on how to navigate career transitions, specifically in the context of joining the federal public service and/or finding new opportunities within it. For external candidates, my advice is pretty standard – visit jobs.gc.cafor any external job postings...

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This week I’ve received several messages seeking advice on how to navigate career transitions, specifically in the context of joining the federal public service and/or finding new opportunities within it.

The basics

For external candidates, my advice is pretty standard – visit jobs.gc.cafor any external job postings (be sure to turn on notifications) and/or network online by reaching out to hiring managers in departments/teams that interest you to see if there are any short-term casuals (4 month less a day) to help build your experience in the public service.

However, while this is often my short-quick answer, I thought I’d dive a little deeper today in offering some additional food for thought.

The deep dive

Making a leap into a new career path can be invigorating and daunting all at once. Before your search for that new job begins, start by assessing your skills, strengths, and passions. Identify what truly drives you and where your expertise lies. This will help you to not only narrow your search but it will allow you to end up in a role that aligns well with your interests and skills. This assessment shouldn’t only apply to yourself but later to the organization and team you’re exploring. In the federal public service, it’s important that you familiarize yourself with the structure, mandates, and priorities of the departments and agencies you’re interested in. This is in addition to understanding the requirements, necessary skills, and potential challenges of the role.

We often hear people talk about the importance of networking, and I would emphasize it’s importance here, especially for those looking to move laterally within the public service networking can open many doors. Reach out to professionals in your desired field or organization. Set up a virtual or in-person coffee and get to know them and the organization better, while inquiring of any possible openings. This can lead to invaluable insights, mentorship, and even open doors to opportunities you might not have considered.

Don’t forget to also participate in government-hosted information sessions and workshops. For external students, keep an eye out for career fairs, FSWEP, and other recruitment programs. Also consider following the Federal Youth Network for great events, resources and advice (check out YouTube).

Finally, if you know what role interests you next, and you’re aware of some gaps in your skills or experiences, it’s important to position yourself where you can invest in upskilling or additional training to bridge any gaps. Online courses, workshops, or certifications can be game-changers.

It’s important to understand that a career transition takes time and effort, this can be especially true in the public service. Stay resilient, be patient with yourself, and celebrate every step forward. Don’t lose sight of your goals and seek out people, organizations and opportunities that will help you achieve them!

Good luck!



Additional tips and advice to keep in your back pocket when applying to job posters in the federal public service: 

🚫 If you stumble across a link and cannot open it, the poster is likely only available to internal public servants. There are, however, many other opportunities you can review for external candidates via jobs.gc.ca.

🔎 Carefully read the job posting to understand the requirements, responsibilities, and qualifications.

📝 Ensure you follow all application instructions and submit the required documents in the specified format.

🪡 Customize your resume and cover letter for each position, emphasizing relevant skills and experience.

🎤 Showcase how your past experiences align with the job requirements, emphasizing achievements and skills relevant to the position.

🔑 Incorporate keywords from the job posting into your resume and cover letter to pass through automated screening systems.

🧐 Familiarize yourself with the organization’s mission, values, and objectives to demonstrate your genuine interest in the role.

⏰ The federal hiring process may take time, so stay patient and follow up appropriately if required.

💼 Maintain a professional tone and demeanor throughout the application process, including in your communication and interactions.

💬 If you’re not selected for a position, don’t hesitate to ask for feedback to improve your future applications.

🔄 Regularly check the federal job website for new postings and updates that match your skills and interests.

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Applying the STAR method to your job application https://amandabernardo.ca/2023/09/21/applying-the-star-method-to-your-job-application/ Thu, 21 Sep 2023 01:32:00 +0000 https://amandabernardo.ca/?p=449 One of the most common questions I get when it comes to applying for roles in the federal public service is how to structure responses, be it for screening questions or an interview. The STAR method is a highly effective approach to share your experiences...

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One of the most common questions I get when it comes to applying for roles in the federal public service is how to structure responses, be it for screening questions or an interview.

The STAR method is a highly effective approach to share your experiences in a structured and compelling manner. STAR stands for Situation, Task, Action, and Result, and it helps you present a clear, concise, and engaging response. You may also get a question where the START method is better used, and this is adding Takeaway – e.g reflections on what you learned.

Here’s how to utilize the STAR/T method effectively:

✨Situation (S):
– Describe the context or situation you were in.
– Set the stage by explaining where and when the event occurred.

✨Task (T):
– Clearly outline the task or challenge you were facing.
– Detail what was expected of you or what needed to be accomplished.

✨Action (A):
– Describe the specific actions you took to address the situation or task.
– Focus on your role and contributions, highlighting relevant skills and expertise.

✨Result (R):
– Share the outcome of your actions.
– Discuss the impact of your actions on the situation or organization.
– Quantify results if possible, emphasizing achievements or improvements

✨ Takeaway (T):
– Reflect on the experience and extract valuable lessons learned or insights gained.
– Discuss how this experience has influenced your approach or decisions in subsequent situations.

Using the STAR method can improve your responses in the following ways:

It helps organize your thoughts and information in a clear and structured format, making it easier for the interviewer to follow your story.

It ensures you cover the essential aspects of your experience, providing a comprehensive view of your abilities and accomplishments.

It allows you to showcase specific skills like problem-solving, teamwork, leadership, and communication through real-life examples.

By discussing the results, you demonstrate the impact of your actions and highlight your ability to drive positive outcomes. This is the part a lot of candidates miss. You want to go beyond just stating that you have experience briefing, for example, but what result did your briefing accomplish.

When I first started my career over a decade ago, one of my mentors at the time gave me this very advice that I’m sharing with you now – specifically the image below. I hope in sharing it forward with you, you’ll feel more confident in your own competitions to start or grow your career in the federal public service.

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