With potential operational reviews on the horizon, there’s an opportunity to rethink how government departments assess effectiveness and identify areas for improvement. Traditional approaches to these reviews often focus on efficiency—cutting costs, streamlining processes, and finding quick fixes. But what if we took a different...
This year has emphasized the importance of citizens’ services with a newly named Minister and newly created sub-committee on service delivery. Government services are being challenged to be delivered in a more efficient, timely, and accessible manner for Canadians. But how do we achieve that? Change management...
Over the past year, I’ve had the opportunity to work as the Director of Change Management and Service Design with Shared Services Canada ‘s Enterprise Transformation Directorate. A role I currently find myself in today. In this role, I’ve had the privilege of witnessing the transformative...