Over the last five years of my career, I’ve specialized in implementing complex digital solutions while focusing on the people side of change.Specifically, I've worked with teams to understand and translate the distinct challenges they face in designing and delivering new or existing programs and...
This year has emphasized the importance of citizens’ services with a newly named Minister and newly created sub-committee on service delivery. Government services are being challenged to be delivered in a more efficient, timely, and accessible manner for Canadians. But how do we achieve that? Change management...
We all know that change management is crucial, but here’s the catch—it isn’t always an obvious approach.Change management isn’t a one-size-fits-all solution; it requires a thoughtful and research-driven strategy. To drive successful change, we must be willing to roll up our sleeves and dive deep...
Over the past year, I’ve had the opportunity to work as the Director of Change Management and Service Design with Shared Services Canada ‘s Enterprise Transformation Directorate. A role I currently find myself in today. In this role, I’ve had the privilege of witnessing the transformative...
Stop leading change without a change management plan.A change management plan is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. It helps to:👍🏻 Identify potential sources of resistance and develop strategies to minimize it.👍🏻 Enhance communication...
Change management can be difficult for several reasons. Change itself can be disruptive to people's routines; create uncertainty and anxiety; lead to varying levels of resistance to change; and require new skills and ways of working, which can be challenging and time-consuming — to name...
“It’s been said before, but it bears repeating: in order for change management on any scale to succeed, it must be perceived as an initiative that arises from a partnership with all stakeholders involved, sharing an understanding of the project’s outcomes. Change should not be...
It’s been a year since I took on leading the Organizational Change Management team at Shared Services Canada to:👥 rebuild the team📈 mature it’s service model 💼 upskill employees in change management 🤝 continue to deliver change management as a service A short post on...