Amanda Bernardo https://amandabernardo.ca/ A dynamic leader, author and passionate community advocate Thu, 27 Mar 2025 21:39:53 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 184607573 The Power of Organizational Culture https://amandabernardo.ca/2025/03/27/the-power-of-organizational-culture/ Thu, 27 Mar 2025 21:35:08 +0000 https://amandabernardo.ca/?p=2008 Organizational culture is often seen as intangible—something that exists in the background. But in reality, it’s the foundation upon which everything else is built. Whether you’re leading a transformation, launching a new initiative, or simply trying to foster a high-performing team, culture determines whether you...

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Organizational culture is often seen as intangible—something that exists in the background. But in reality, it’s the foundation upon which everything else is built. Whether you’re leading a transformation, launching a new initiative, or simply trying to foster a high-performing team, culture determines whether you succeed or struggle.

A strong culture is what makes change stick. It’s what turns vision into action and strategy into results. You can have the best processes, the most innovative technology, or the most well-thought-out change strategy, but if the culture doesn’t support it, resistance will follow.

Culture is also what makes teams thrive. It defines how people collaborate, communicate, and support one another. It’s the difference between a workplace where people feel engaged and valued versus one where they feel disconnected and unmotivated.

So, how do we build a culture that enables success?

✔ Align leadership behaviors – Culture starts at the top. Leaders must model the values they want to see.

✔ Foster psychological safety – People need to feel safe to voice ideas, challenge the status quo, and take risks.

✔ Reinforce culture in daily actions – Culture isn’t built through one-time initiatives; it’s in the everyday habits, conversations, and decisions that shape the work environment.

✔ Tie culture to change – When leading any transformation, make culture part of the strategy. Change will be much smoother if the cultural mindset is aligned with the desired future state.

What does a modern workplace culture look like today?

Today’s modern workplace culture is defined by flexibility, inclusivity, and a sense of purpose. Organizations that prioritize open communication, employee well-being, and continuous learning are not only attracting top talent but also retaining it. In a world where employees seek meaningful work and alignment with their values, companies that foster trust, collaboration, and adaptability are the ones that thrive. These organizations create environments where people feel valued, empowered, and supported—leading to higher engagement, innovation, and overall better results.

For me, these elements of empowerment, visibility, and support are so important. As a leader, I believe in creating environments where people feel trusted to take initiative, where their contributions are recognized, and where employees have the support they need to grow. Just as I strive to create this kind of culture for my team, I also look for the same from my leaders. It’s equally important to feel part of an executive team that aligns with these cultural values—where empowerment, visibility, and support are not just encouraged but embedded in the way we work across the organization. When leadership fosters these principles at every level, it creates a culture of trust, collaboration, and shared success, ensuring that both individuals and the organization can thrive.

A culture that fosters these values doesn’t just drive better outcomes—it builds stronger, more engaged teams that are ready to embrace change and lead with confidence.

So, if you’re working through change or leading a team, don’t overlook culture. It’s not just part of the equation—it is the equation.

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International Women’s Day 2025 https://amandabernardo.ca/2025/03/07/international-womens-day-2025/ Fri, 07 Mar 2025 21:11:37 +0000 https://amandabernardo.ca/?p=1982 This Saturday, March 8th, is International Women’s Day (IWD), and all week I’ve been inspired by the many posts, calls to action, and experiences shared across my network. There is so much that can be said not only in anticipation of IWD, but year round,...

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This Saturday, March 8th, is International Women’s Day (IWD), and all week I’ve been inspired by the many posts, calls to action, and experiences shared across my network. There is so much that can be said not only in anticipation of IWD, but year round, on the incredible role women had and continue to have in shaping the world around us.

I recently read The Nightingale by Kristin Hannah, and it left me thinking about the quiet and courageous ways women have always fought for what matters – whether in times of war or in everyday life. The story follows two sisters, Vianne and Isabelle, as they navigate impossible choices, risking everything for survival, love, and freedom. Inspired by real-life women of the French Resistance, their stories remind us of the often-overlooked contributions of women in history.

And yet, despite these stories, and the countless others we can pull from history books, IWD reminds us how far we must still go.

This year’s theme, Accelerate Action, is a call to push harder and move faster toward gender equality. Right now, progress is so slow that we won’t reach full gender parity until 2158—five generations from now. Let that sink in.

That means our daughters, granddaughters, and even great-granddaughters will still be fighting the same battles if we don’t step up.

Throughout history, women have resisted injustice in both bold and quiet ways. Some, like Isabelle in The Nightingale, take risks that make headlines. Others, like Vianne, fight in smaller but equally powerful ways – choosing survival, defying expectations, protecting what matters. The lesson in both is clear: whether through big actions or small, we all have a role to play in driving change.

If we want to accelerate action, we have to do more than just talk about equality. We need to challenge bias and inequality when we see it – in the workplace, in leadership, in everyday conversations; by supporting and uplifting other women in real ways – by mentoring, advocating and creating space for female voices; and, by pushing for systemic change that ensures equal opportunities for all through policy, representation and inclusive workplace cultures.

Every action – no matter how small – moves us closer to a future where women don’t have to keep proving their worth or fighting the same battles over and over.

It may seem strange to draw inspiration from a historical fiction, but history is full of brave and courageous actions that made change possible. Stories are often rooted in real truths, as is the case in The Nightingale, and they serve as powerful reminders of the people and actions that shaped the world we live in today. They allow us to remember, to honour, and to not forget the sacrifices and struggles that made progress possible.

If we look back to all the many brave women whose decisions to act allowed for change, we are reminded that their moments of bravery and resilience may once have seemed impossible – until they weren’t.

Progress has always been built on the determination of those who refused to accept the world as it was.

So whether you find inspiration in a book, in someone you know, in moments from the past, in a post on social media, or in a vision of the future you hope to create, let that fuel you.

Change doesn’t happen on its own. Take that inspiration and turn it into action. Because the time for change isn’t five generations from now. It’s today.

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We don’t need to prove ourselves every single day to deserve our success https://amandabernardo.ca/2025/03/04/we-dont-need-to-prove-ourselves-every-single-day-to-deserve-our-success/ Tue, 04 Mar 2025 14:18:40 +0000 https://amandabernardo.ca/?p=1970 I recently came across a quote that really stuck with me: “Maybe you don’t notice your progress because you’re always raising your bar.” For many of us—especially women—the bar is always moving. We push forward, take on more, prove ourselves over and over again. The...

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I recently came across a quote that really stuck with me:

“Maybe you don’t notice your progress because you’re always raising your bar.”

For many of us—especially women—the bar is always moving. We push forward, take on more, prove ourselves over and over again. The gas pedal is always down because slowing down feels like falling behind.

We’re told we need to be twice as good, work twice as hard, and never let up. And even when we do achieve something, we immediately focus on the next thing. We minimize our wins, telling ourselves, it’s just part of the job or anyone could have done this.

For me, going beyond expectations wasn’t just a habit; it felt necessary. While part of that is just who I am, the other part was fear. Fear that if I slowed down, I’d lose the momentum that kept me moving forward.

But here’s the thing: we don’t need to prove ourselves every single day to deserve our success.

Yes, we will always push ourselves to grow—but organizations need to push to do the same, to raise their bar too. On support. On work-life balance. On development. On opportunities. On all the things that make careers sustainable for women. When they do, they don’t just support women—they build stronger, more resilient workplaces for everyone. Because success shouldn’t come at the cost of burnout for anyone, and ambition shouldn’t mean sacrificing well-being.

Becoming a mom has made me think about this even more. It’s shifted how I see the system—not just as something to navigate, but as something that needs to change. We deserve workplaces that recognize our value without demanding we constantly prove it at the expense of our health, our families, or ourselves.

And let’s be honest—this burden isn’t the same for everyone. Women of colour, women with disabilities, and others facing systemic barriers often have to work even harder just to be seen. If we’re going to talk about raising the bar, we need to make sure it’s being raised for all women, in ways that acknowledge and address these deeper challenges. Because real progress isn’t just about individual success—it’s about changing the system altogether.

So with #InternationalWomensDay this Saturday, let’s keep pushing forward—but let’s also demand better.

For ourselves. For the women coming up behind us. And for a workplace that truly values balance, growth, and equity.

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I met my younger self for coffee today https://amandabernardo.ca/2025/02/13/i-met-my-younger-self-for-coffee-today/ Thu, 13 Feb 2025 04:33:08 +0000 https://amandabernardo.ca/?p=1924 There’s a poem making its rounds on socials about how people are meeting their younger self for coffee. While on the forefront they are merely poems, the exercise of looking back at how far we’ve come is valuable. As a passionate writer, I couldn’t help...

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There’s a poem making its rounds on socials about how people are meeting their younger self for coffee. While on the forefront they are merely poems, the exercise of looking back at how far we’ve come is valuable. As a passionate writer, I couldn’t help but write my own …

So, I met my younger self for coffee today.

She rushed in, breathless, still getting used to the weight of a blazer on her shoulders. A fresh graduate, full of questions but afraid to ask too many.

She didn’t know what she wanted to be – only that she wanted to make a difference wherever she landed.

She sipped her coffee, eyes scanning me with quiet curiosity. I could see the thoughts racing in her mind – Did we figure it out? Did we make it?

“I don’t know what I’m doing,” she admitted.
I smiled. “You won’t for a while.”

She sighed. “Will I ever?”

I leaned in. “You’ll go back and study more, change roles, chase new ideas, start a business. You’ll make sacrifices, work late nights, doubt yourself more times than you can count. But every step will lead you here.”

She studied my face, looking for something – proof, maybe. Her voice softened. “That sounds like a lot. Did I lose myself in all that?”

I shook my head. “No. You just had to grow. And trust me, you did.”

We finished our coffee, and as I stood to leave, she called after me.

“Wait! So… what are you now?”

I turned back, smiling. “A leader. But so are you, you always have been. Don’t worry about the title, just keep being you.”

She tilted her head, unconvinced.

I leaned in. “Leadership isn’t about having all the answers. It’s about asking the right questions. It’s about listening more than speaking, standing firm in your values, and lifting others as you climb.”

She exhaled, the weight of uncertainty still heavy on her shoulders.

“You won’t always feel ready,” I added. “But keep showing up. Keep learning. Keep being the person who cares enough to do the hard things.”

She nodded slowly, sipping the last of her coffee.

And as I walked away, I knew she’d be just fine.

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How to rethink operational effectiveness and areas for improvement https://amandabernardo.ca/2025/02/03/how-to-rethink-operational-effectiveness-and-areas-for-improvement/ Mon, 03 Feb 2025 19:14:15 +0000 https://amandabernardo.ca/?p=1897 With potential operational reviews on the horizon, there’s an opportunity to rethink how government departments assess effectiveness and identify areas for improvement. Traditional approaches to these reviews often focus on efficiency—cutting costs, streamlining processes, and finding quick fixes. But what if we took a different...

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With potential operational reviews on the horizon, there’s an opportunity to rethink how government departments assess effectiveness and identify areas for improvement. Traditional approaches to these reviews often focus on efficiency—cutting costs, streamlining processes, and finding quick fixes. But what if we took a different approach? One that puts people at the center of how services are designed and delivered?

This is where service design can play an important role. By mapping out the full picture—how employees, clients, and stakeholders experience government services—we can move beyond surface-level optimizations and uncover deeper systemic challenges. Service design allows us to visualize workflows, highlight pain points, and co-create solutions that aren’t just efficient but also effective and user-centric.

Instead of making changes in isolation, service design engages the people who use and deliver services to understand what’s working, what’s not, and where real opportunities for improvement exist. In this way, we can test and refine solutions before they’re implemented, reducing risk and ensuring that changes actually meet the needs of those they impact.

At a time when government departments are being asked to do more with less, this approach ensures that operational changes aren’t just about cutting but about creating better, more sustainable ways of working. It’s about embedding change management principles, fostering collaboration, and ensuring that innovation leads to real, measurable improvements.

If we focus solely on cuts and quick fixes, we risk creating short-term efficiencies at the expense of long-term effectiveness. Reducing resources without fully understanding service impacts can lead to bottlenecks, lower service quality, and frustrated employees and clients. Quick fixes often address symptoms rather than root causes, leading to recurring issues that drain time and resources later. Worse, rushed changes can erode trust, making it harder to implement meaningful improvements in the future.

Real transformation requires a deeper look—not just at what can be cut, but at what needs to be redesigned to work better.

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Leading with Empathy: Supporting Mental Health Every Day https://amandabernardo.ca/2025/01/22/leading-with-empathy-supporting-mental-health-every-day/ Wed, 22 Jan 2025 14:10:58 +0000 https://amandabernardo.ca/?p=1871 Today, Bell Let’s Talk shines a spotlight on mental health, sparking important conversations and raising awareness. But while today serves as a powerful reminder, as leaders, we have a responsibility to make mental health a priority every day—not just on days like this. Over the...

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Today, Bell Let’s Talk shines a spotlight on mental health, sparking important conversations and raising awareness. But while today serves as a powerful reminder, as leaders, we have a responsibility to make mental health a priority every day—not just on days like this.

Over the past year, I’ve embraced the life-changing role of being a first-time mom. It’s been both a joyful and challenging journey, to get here and to be here. It’s offered me new perspectives on the importance of mental well-being, especially in finding balance as a first time parent.

It’s no secret that my road to motherhood was not an easy one. But what may have been less apparent was the emotional toll this road was accompanied by. Struggling with infertility is an emotionally challenging journey that can take a profound toll on mental health. The uncertainty, repeated disappointments, and often invisible grief can leave individuals feeling isolated, overwhelmed, and vulnerable. Each step in the process—from medical appointments to well-meaning but painful questions from others—can amplify feelings of anxiety. For many, the experience is compounded by the pressure to keep going, to remain hopeful, and to manage these emotions while navigating personal and professional responsibilities. Infertility isn’t just a physical challenge; it’s an emotional one that requires immense resilience, self-compassion, and, above all, support from those around you.

There are many reasons why someone can be struggling in silence. It may not be apparent to you or your team as they show up with a smile, keep meeting expectations and carrying on. But the truth is, most of us are experiencing some type of challenge where having the right support and environment can make all the difference. For me, even on the toughest days, the simplest gestures—a heartfelt “How are you doing?” or genuine check-ins—offered a level of support that many didn’t realize I needed.

I share my own challenges to simply highlight that mental health affects everyone and that often times, we as leaders need to actively support mental health in ways that go beyond words or resources. It’s about how we show up every day for not only ourselves but our team. 

So, in an effort to help you do just that, here  are some ways you can prioritize mental health for your team and organization: 

1️⃣ Create an environment where employees feel comfortable sharing challenges without fear of judgment. A culture of care starts with open dialogue, active listening, and genuine interest in your team’s well-being.

2️⃣ Demonstrate the importance of balance by setting boundaries yourself—taking time off, leaving work on time, and respecting others’ time outside of work hours.

3️⃣ Regular one-on-ones or informal check-ins make a world of difference. A simple “How are you?” can open the door to meaningful conversations and provide an opportunity for support.

4️⃣ Whether it’s flexible hours, parental leave, or mental health days, leaders have the power to encourage the supports available and perhaps much needed pause that many may fear taking. Approve it when they do.

5️⃣ Remember that everyone is carrying something unseen. Approach your team with compassion and understanding, recognizing that mental health support is about meeting people where they are.

Today reminds us how important it is to prioritize mental health, but the real impact comes from making it part of our everyday actions. 

As leaders, we have the power to set the tone, to show up for our teams, and to create workplaces that foster care, respect, and well-being.

Let’s keep the conversation going—not just today, but every day.

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Finding balance on maternity leave https://amandabernardo.ca/2025/01/16/finding-balance-on-maternity-leave/ Thu, 16 Jan 2025 16:51:20 +0000 https://amandabernardo.ca/?p=1853 Being on maternity leave is such a special time, one that goes by faster than you realize. For many, as they embark on this new chapter, disconnecting from work is the goal; for others, staying a little connected may help with their transition back. For...

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Being on maternity leave is such a special time, one that goes by faster than you realize. For many, as they embark on this new chapter, disconnecting from work is the goal; for others, staying a little connected may help with their transition back.

For me, I knew I wanted a bit of both. I wanted to fully immerse myself in this new chapter of motherhood, but I also didn’t want to feel like a stranger to my team or organization. This allows me to maintain a sense of identity outside of motherhood and keeps me tethered to the professional world I love. It also helps me feel more confident about the transition back, knowing I haven’t completely stepped away from the conversations and ideas that fuel my work.

And so, I’ve shared a quick check-in here and there with my team and thought or two (or more) here on LinkedIn.

These small interactions help stretch the parts of my brain I know I’ll need when I’m back but also offer a way for me to keep learning from afar, even in small doses.

For many, completely disconnecting during maternity leave may be the right choice—and that’s okay too. Stepping away entirely can provide the space to fully focus on this new chapter, recharge, and return feeling ready to dive back in. Everyone’s approach to this time is deeply personal, and there’s no one-size-fits-all answer.

Ultimately, this approach works for me because it feels balanced. It allows me to honour this precious time at home while also keeping a finger on the pulse of my professional life. Whether someone chooses to disconnect entirely or stay a bit engaged, what matters is finding what feels right for you.

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Navigating career unknowns https://amandabernardo.ca/2025/01/13/navigating-career-unknowns/ Mon, 13 Jan 2025 16:55:51 +0000 https://amandabernardo.ca/?p=1860 The federal public service, like many workplaces today, is undergoing significant change. On top of the change already underway, more change is anticipated with transitions this March and unknowns that linger with an election come October. These uncertainties can leave many public servants feeling anxious....

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The federal public service, like many workplaces today, is undergoing significant change. On top of the change already underway, more change is anticipated with transitions this March and unknowns that linger with an election come October. These uncertainties can leave many public servants feeling anxious. Uncertainty can feel overwhelming, especially when it affects our sense of purpose, stability, or career trajectory. But while we may not have control over external circumstances, we do have control over how we respond to them.

Here are some ways you can navigate uncertainty in your career and emerge stronger:

✨Focus on what you can control

When everything around you feels unpredictable, channel your energy into what’s within your sphere of influence. This could include building new skills, strengthening relationships, or taking steps toward personal growth. By focusing on tangible actions, you’ll create momentum and confidence, even in the face of external unknowns.

Tip: Write down three things you can accomplish in the short term to better position yourself for whatever comes next.

✨ Lean into adaptability

The ability to pivot and adapt is one of the most valuable skills you can develop during uncertain times. Being open to new opportunities, projects, or ways of working can help you thrive. Remember, adaptability isn’t just about reacting to change—it’s about being proactive and seeking ways to add value, even in unexpected circumstances.

Tip: Approach challenges with curiosity. Ask, “What can I learn from this situation?”

✨ Invest in your network

During periods of uncertainty, your network can be a lifeline. Seek out conversations with colleagues, mentors, or peers who can provide advice, share their perspectives, or simply offer support. For many seasoned leaders, this isn’t their first rodeo and they may be able to offer some advice on how to navigate unknowns such as those ahead.

Tip: Schedule a coffee chat with a colleague or mentor to exchange ideas and stay connected.

✨ Remain impartial and stay grounded in your role

As public servants, one of our core responsibilities is to remain impartial, no matter the outcomes or decisions made around us. This means focusing on the work, serving the public interest, and maintaining a professional demeanor even in times of change. Staying impartial doesn’t mean being indifferent—it means staying true to your values and the principles of public service, regardless of the circumstances.

Tip: Remind yourself of the bigger picture: your role in contributing to a stronger, more effective public service. By focusing on your purpose, you can stay grounded and maintain clarity through the unknown.


What strategies have helped you navigate career uncertainty?

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2024 Induction – APEX Ceremony of Entry into the Executive Ranks https://amandabernardo.ca/2024/11/19/2024-induction-apex-ceremony-of-entry-into-the-executive-ranks/ Tue, 19 Nov 2024 11:51:00 +0000 https://amandabernardo.ca/?p=1699 This past week, I had the immense honour of being formally inducted as an executive in the Government of Canada’s federal public service. Surrounded by my peers, senior leaders, and with the incredible support of APEX (Association of Professional Executives of the Public Service of...

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This past week, I had the immense honour of being formally inducted as an executive in the Government of Canada’s federal public service. Surrounded by my peers, senior leaders, and with the incredible support of APEX (Association of Professional Executives of the Public Service of Canada) , this milestone marked a moment of reflection, gratitude, and anticipation for the road ahead.

But what does it mean to be a leader in the Government of Canada?

At its core, leadership in the public service is defined around its key leadership competencies:

      • Upholding integrity and respect, building trust with colleagues, partners, and citizens alike.
      • Thinking things through, approaching challenges with a thoughtful, analytical, and innovative lens.
      • Working effectively with others, fostering collaboration, empathy, and teamwork.
      • Demonstrating action-oriented leadership, driving forward initiatives that make meaningful change.
      • Achieving results, ensuring we deliver on our commitments for the benefit of all Canadians.
For me, however, leadership is this but also so much more.

Leadership in today’s public service is no longer about authority, titles, or maintaining the status quo—it’s about courage, vision, and connection. The public service needs leaders who listen more than they speak, who empower diverse voices, and who champion innovation while staying rooted in integrity and service. Leadership today is about collaboration over command, adaptability over rigidity, and building bridges across ideas, people, and systems. It requires humility to learn, resilience to face complex challenges, and boldness to challenge outdated practices for the betterment of all. The public service needs leaders who not only achieve results but do so in a way that reflects our shared values of inclusion, fairness, and accountability.

Leadership has shifted from being about power to being about purpose—leading with the belief that we can transform how we work, how we serve, and how we build a brighter future together.

This is the leadership Canadians need today, and I am inspired to rise to the challenge.

As I reflect on this event, and milestone in my career, I am deeply motivated. The words of seasoned leaders, the shared experiences, and the collective commitment to public service shown by all inductees have reinforced my determination to take on the challenges ahead.

I look forward to contributing to the opportunities in front of us that will allow us to work smarter, listen better, and deliver stronger results for everyone.

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Innovative technologies meet innovative culture https://amandabernardo.ca/2024/10/23/innovative-technologies-meet-innovative-culture/ Wed, 23 Oct 2024 19:01:35 +0000 https://amandabernardo.ca/?p=1651 Innovation in the context of government and digital transformation refers to the adoption of new technologies, processes, and approaches to improve the efficiency, accessibility, and responsiveness of public services. As the world becomes increasingly digital, Canadians expect their government to provide seamless, user-friendly services that...

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Innovation in the context of government and digital transformation refers to the adoption of new technologies, processes, and approaches to improve the efficiency, accessibility, and responsiveness of public services. As the world becomes increasingly digital, Canadians expect their government to provide seamless, user-friendly services that are as efficient as those in the private sector. Innovation is essential to meet this growing demand, enabling government to deliver services that are more personalized, faster, and more accessible, while also ensuring security and inclusivity. 

By staying ahead of technological advancements, governments can improve the overall citizen experience, foster trust, and ensure that its services remain relevant and effective in an increasingly connected and digital society. If governments fail to innovate and stay ahead, they risk becoming inefficient, outdated, and unable to meet the evolving needs of its citizens. Public services could become slow, inaccessible, and cumbersome, leading to frustration among Canadians who expect fast, seamless digital interactions. A lack of innovation can also lead to increased security vulnerabilities, as outdated systems become more prone to cyber threats. Ultimately, a failure to innovate can erode public trust and undermine the government’s ability to deliver essential services effectively. 

For these reasons, and certainly others, digital transformation remains at the forefront of organizational change. Within the Canadian federal public service, Shared Services Canada (SSC) is helping to lead this digital transformation by empowering departments and agencies to innovate. At its inaugural Innovation Fair today, SSC highlighted the crucial role technology plays in reshaping government services. Across 30 booths, public servants were able to learn about digital tools like Robotic Process Automation, Artificial Intelligence (AI), and advanced cloud technologies.

Beyond these technologies, however, we must also consider how we must innovate our organization cultures in order for such transformation to be enabled and sustained long-term.

The balance: technology and culture

Adopting new technologies without transforming organizational culture is like upgrading a car engine but keeping outdated controls. While innovative technologies can drive efficiency, collaboration, and accessibility, fostering a culture that supports and adapts to this change is equally important.

From AI in the workplace to 3D modelling and bots as virtual assistants, SSC’s Innovation Fair showcased how federal departments are enhancing services for Canadians. But as government departments adopt these technologies, leaders must recognize that their success hinges not only on the tools themselves but also on the environment in which these tools are implemented. A forward-thinking, adaptive organizational culture is crucial to maximize the benefits of digital innovation.

But how to do we foster an innovative culture?

Innovative technology thrives in environments where ideas flow freely, and employees feel empowered to share their insights. SSC’s Innovation Lounge, a space dedicated to discussions and networking at the Innovation Fair, offers a glimpse into this approach. By fostering collaboration across departments, public sector organizations can ensure that innovative solutions are co-created, benefiting from diverse perspectives and expertise.

Digital transformation also requires ongoing education and upskilling. Organizations should invest in training programs to ensure their workforce is well-versed in using new technologies, like AI. SSC’s own digital skilling program does just that. “Beginning with an initial focus on cloud computing, SSC’s digital skilling offerings have since evolved to include areas such as cyber security, artificial intelligence, robotic process automation and data analytics. Through this program, SSC employees are able to gain the necessary knowledge, skills, and practical hands-on experience from industry experts, enabling service delivery improvements to partner departments and promoting innovation with modern digital solutions.(1)

Beyond technical training, cultural initiatives that emphasize adaptability, resilience, and curiosity are also essential. For example, embracing a “fail fast, learn faster” mentality can encourage experimentation without fear of repercussions, allowing teams to innovate more effectively. As work demands often take priority, related to this we must also carve out the time to allow our teams to learn and innovate as a similar priority.

As the government moves forward with digital adoption, it’s vital to ensure no one is left behind. SSC’s focus on Accessibility, Accommodation, and Adaptive Computer Technology exemplifies how technology and culture must intersect to create inclusive solutions. By embedding inclusivity into the fabric of their culture, organizations can ensure that innovation benefits everyone, including marginalized groups and individuals with disabilities.

Technological advancements are not static, and neither should an organization’s culture. Public sector entities must cultivate an agile mindset, where teams are ready to pivot when new technologies or needs arise. This requires building flexibility into decision-making processes and ensuring that employees at all levels can contribute to shaping the organization’s direction.

For public sector organizations to truly embrace both technological and cultural innovation, the right leadership is crucial. The leaders of tomorrow’s government departments and agencies must be visionary, inclusive, and adaptable. 

Here are some qualities that leaders must embody:

      • Leaders need to see beyond immediate needs and understand how emerging technologies can shape the future of public service. They must inspire their teams to think creatively and embrace new possibilities, much like how SSC’s Innovation Fair encourages participants to engage with futuristic tools.
      • Leaders must promote an inclusive work environment that leverages the diverse perspectives and experiences of their workforce. This ensures that the innovations developed, such as those in the areas of accessibility and adaptive technologies, are meaningful and beneficial to all citizens.
      • To successfully blend innovative technology with culture, leaders must champion change. This involves not only advocating for digital tools but also modeling behaviors that encourage flexibility, learning, and collaboration across their teams.
      • As seen at SSC’s Innovation Fair, partnerships across departments are key to driving digital transformation. Leaders must facilitate these connections, fostering an environment where cross-departmental collaboration is the norm, not the exception.
Header photo and this photo courtesy of SSC

As public sector organizations like SSC continue to push the boundaries of what technology can do, they must not overlook the importance of a supportive, innovative culture. The integration of cutting-edge tools and inclusive, forward-thinking cultural practices will enable government departments and agencies to meet the evolving needs of Canadians.

The future of public service depends not just on the technology at hand but on the people, values, and culture that surround its use. 

By embracing both, organizations will be better equipped to deliver effective, citizen-centric services for years to come.

Today's outing with my colleague Maryam Benichou and our sons.

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