🚨 New digital competencies have officially launched across the Government of Canada … and they’re 𝗻𝗼𝘁 just for IT teams.These six competencies are for all public servants. Why? Because digital transformation isn’t just about adopting new tools — it’s about shifting how we think, work,...
With potential operational reviews on the horizon, there’s an opportunity to rethink how government departments assess effectiveness and identify areas for improvement. Traditional approaches to these reviews often focus on efficiency—cutting costs, streamlining processes, and finding quick fixes. But what if we took a different...
Innovation in the context of government and digital transformation refers to the adoption of new technologies, processes, and approaches to improve the efficiency, accessibility, and responsiveness of public services. As the world becomes increasingly digital, Canadians expect their government to provide seamless, user-friendly services that...
This year has emphasized the importance of citizens’ services with a newly named Minister and newly created sub-committee on service delivery. Government services are being challenged to be delivered in a more efficient, timely, and accessible manner for Canadians. But how do we achieve that? Change management...
We all know that change management is crucial, but here’s the catch—it isn’t always an obvious approach.Change management isn’t a one-size-fits-all solution; it requires a thoughtful and research-driven strategy. To drive successful change, we must be willing to roll up our sleeves and dive deep...
Over the past year, I’ve had the opportunity to work as the Director of Change Management and Service Design with Shared Services Canada ‘s Enterprise Transformation Directorate. A role I currently find myself in today. In this role, I’ve had the privilege of witnessing the transformative...
Stop leading change without a change management plan.A change management plan is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. It helps to:👍🏻 Identify potential sources of resistance and develop strategies to minimize it.👍🏻 Enhance communication...
Change management can be difficult for several reasons. Change itself can be disruptive to people's routines; create uncertainty and anxiety; lead to varying levels of resistance to change; and require new skills and ways of working, which can be challenging and time-consuming — to name...
“It’s been said before, but it bears repeating: in order for change management on any scale to succeed, it must be perceived as an initiative that arises from a partnership with all stakeholders involved, sharing an understanding of the project’s outcomes. Change should not be...
It’s been a year since I took on leading the Organizational Change Management team at Shared Services Canada to:👥 rebuild the team📈 mature it’s service model 💼 upskill employees in change management 🤝 continue to deliver change management as a service A short post on...